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Comments on Bakrauf's Review

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Bakrauf Tuesday, July 25th, 2006
Period of
Product Use:
1 year
Paintball
Experience:
More than 5 years
Similar
Products Used:
None
Marker Setup: A-5
Apex
E-grip
APE Board
JCS Gold PowerTube
Voodoo Stock with RVA
Palmer Stab
Vortex mod
QEV mod
Strengths: The absolute best Jersey on the market!
Quality material
Weaknesses: Poor customer service
Long wait
Promises not kept
Review: Well I know for a fact that CSG is probably the best place to buy a jersey period. I have a A50G jersey and it was top notch. So when the team wanted to order jersey's I knew the place to go. I placed my inital order on May 5th. I was promised a proof in 10 days and that our jerseys would be ready by June for a tournament. I didnt recieve the proof untill mid June and Finally recived the Jersey 24 July.
If you order a jersey, your going to have to wait on it. Order it several months prior to any event or you actually needing it. Our team ordered our Jersey's in the first part of May. We were promised that we would have before a tournament in June. Customer service plain sucks! Never E-mail them because you will never get a return email. I don’t even know why that is an option. Always call!!!! Jamie is very nice but I would like to get a straight answer. If there not going to be ready say so. Don’t tell me that they are going out next week and then have two weeks pass. Don’t tell people you can get the stuff done in a month and then let 2-3 months go by. Being busy and backlogged is great but please let your customers know that BEFORE the order is placed. I think at times they say “yes we will get them done” just to get business. THey shold hire more people if business is that good.
Conclusion: If you put up with all the wait time and then order away.. CSG will still get my business (and they probably know this) because they are the bet out there. I love thier Jerseys but dislike everything else. Its a love hate type of thing!

8 out of 10 because of the BS you have to put up with to get them done.
Rating:
8 out of 10
 

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