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Comments on Lopez17's Review

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Lopez17 Tuesday, January 30th, 2007
The accuracy of this review is disputed. Please see discussion below.
Period of
Product Use:
2 years7 of 8 people found this review helpful.

Paintball
Experience:
More than 5 years
Similar
Products Used:
CP Slingblade, CP Swoop, CP Stick, Critical, Bob Long Dragon, BL Assassins Triggers. The CP Slingblades are the closest but the weight and pivot isnt' the same and the return isn't as crisp.
Marker Setup: I shoot a 2K5'd GZ, Excalibur, Viking, Texas Storm, Ripper, Ripper 2 and Ripper 3 Intimidators. I run a Halo or an Empire Reloader B (and now a Pulse) with a PMI Pure Energy or Crossfire Tank.
Strengths: Light, crisp and snappy returns. Will enable you to shoot faster.
Weaknesses: The length of time it takes to receive the product. Poor customer service.
Review: Techna triggers are absolutely amazing. They're hand crafted from carbon fiber and are precision triggers. They offer an incredibly smooth pull and use high quality bearings to ensure smooth travel and returns on the set screw. I've shot them with a magnet return, with a spring and without and in every way it helps add shots to the marker....legally. The triggers themselves, especially the Scythe's are just flat out amazing.

Techna's however have several downsides. The first of which is the cost. If you order new, which can be problematic as I'll address momentarily, you're going to pay $65. Most of us have had to settle for buying used for well over $100. The real problem is due to the fact that these triggers are handmade by Jason Watson, the owner of Techna Trigger, the wait is LONG. The website claims 5 weeks, but at present the backlog is over a year long. My first trigger took more than 6 months to arrive (in 2005) and I ordered my 2nd and 3rd in Feb of 2006...and as of January 2007 there's still no end in sight.

Techna also has incredibly bad customer service. Currently their email account is down due to the volume of email traffic pertaining to inquiries. Jason's Inbox on PBN is also full and he has a horrible reputation when it comes to responding to his customers in a timely manner. Many people claim that he offers refunds for those that don't wish to wait, however getting because getting in touch with him is problematic most people who have gone this route have had to file for a claim via Paypal.

Exacerbating the problem is that his site/paypal are still taking orders, further adding to the problem while his website still claims a 5 week backlog. Most people realize the wait can be long but the exceptionally poor customer service coupled with a lack of a clear and consistent message status to customers brings down the company.
Conclusion: While the triggers are good, go with a CP Slingblade or get a used Techna. Ordering from the site and waiting is a futile effort. The CP Slingblade is a light, speedy alternative at half the cost.
Rating:
2 out of 10
 

Review Comments
babustos Tuesday, January 30th, 2007 | 9:34 pm PST
Don't review a product almost entirely on the customer service.
   

Lopez17 Wednesday, January 31st, 2007 | 7:20 am PST
What good is a product if you can't get it, can't get help with it, can't use it and have to resort to buying it for twice the cost. Part of any good review is the evaluation of the functionality vs cost/hassle to get it. The funcationality is amazing. The hassle to get it is beyond horrible.
   

cheesyfred Saturday, March 24th, 2007 | 7:21 pm PST
Dispute:
I dont think you should review a product based on customer service. You said the product was great so remember it is a review of the product, not the company.

someone is going to think the triggers are bad when they see the total review when really its the company. anything negative in this review is based on the company. you mention The creator of the company, although I do see it is constructive critiscm, it has nothing to do with the actual product
Last edited on Saturday, March 24th, 2007 at 7:23 pm PST
   

Lopez17 Monday, April 9th, 2007 | 7:23 pm PST
The idea is that they'll read the review and get the balanced opinion. The triggers are good but ordering one is a guaranteed 14-16 month wait. A product is useless to the consumer if you can't get your hands on it due to the inability of the manufacturer to make/ship it. Especially disconcerting is the fact that the manufacturer takes money for orders and doesn't ship in anything resembling a timely manner.
   

W.K.S. Sunday, May 6th, 2007 | 3:49 pm PST
quote:
Originally posted by cheesyfred
I dont think you should review a product based on customer service. You said the product was great so remember it is a review of the product, not the company.

someone is going to think the triggers are bad when they see the total review when really its the company. anything negative in this review is based on the company. you mention The creator of the company, although I do see it is constructive critiscm, it has nothing to do with the actual product


First, Lopez is a moderator, so he knows what he's talking about. And secondly, his review is entirely correct. Ture he's reviewing the customer service, and all, but he listed that as a weakness, and all good reviews review all the good, and bad points they listed. Also, I have a question for you. Does it really matter if the product is good or not, when you never receive it?
I've dealt with techna before as well, and Lopez is right, ordering online is futile tactic, and will only result in you making a claim on paypal, to get your money back. I ordered one for an Alias, and I ended up selling the Alias, and geting an Empire II, and the trigger still wasn't done when I bought the Empire II, so I just got my money back.
Last edited on Sunday, May 6th, 2007 at 3:52 pm PST
   

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