Thought I was getting a deal when the loader went on sale for $104. The loader appeared to be of good quality and was very light weight. However, like the other reviewers the clockspring broke on the first outing and the loader hasn't been working since. That's because JT Sports Customer Service out right lied to me two weeks ago. They acknowledged the design defect and I was told they would send me 3 clocksprings to hold me till a redesigned part was available. Two weeks later still no springs. Another call to Customer Service and the story changed to "we are no longer sending out replacement clocksprings, we are waiting till a redesign is finished." When asked when that would be they didn't have an answer. And, when asked what I was suppose to do with the loader till then they still didn't have an answer. I would have expected a refund offer for the XSV or an offer to replace the XSV loader with a standard Velocity that doesn't use the clocksprings.
Conclusion:
I had a Egg 2 that was totally unreliable but I thought I'd give Viewloader another try since the Halos, Pulses & Empires weren't perfect either. Bad mistake. When a company knows of inherent design problem it needs to be very apologetic to the customers and quick to replace the product (ala' when the Pulses had cracking problems.) Viewloader was neither in my case. Could be a very good loader but I'll probably never find out.
Well, I thought I was reviewing the loader in that the loader does not work once the clockspring breaks (which I said mine did on the very first outing - actually first 15 minutes). I also gave it strengths which get outweighed by the fact it quits working once the clockspring breaks. The follow on discussion of how JT Sports/Viewloader hasn't sent me a replacement part is again directly related to the product. When you buy a loader that becomes useless after 15 minutes and then the company will not provide replacement parts or a refund (or exchange for a standard Vlocity), the score for the product needs to be low. Sorry, but I really don't get your point McEd.
boswepw had every right to post what has happened to him. The review is about the product and company. Because company product service has everything to do about the product. If I had read boswepw review prior to purchasing I would not be feeling his pain. Please read my review on the xsv vlocity to assist you boswepw. There is a gen. 2 clockspring out. There wouldn't be a gen. 2 if the gen. 1 wasn't a known issue.
Call them again. They told me they couldn't help me the first time I called because I didn't have my reciept. I called again and they said they'd send one out as soon as they get them in stock. "Don't worry about the reciept".
