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dmtechie Friday, April 4th, 2003
Period of
Field Use:
1 year
Last There: N/A
2 years
Review: This is a field with a lot of potential, but some things are going to have to change. The main thing is the attitude of the employees. There are several posts that talk about that already and I agree with them. Their refs seem like they would rather be somewhere else. Seems like if you are not one of the locals that hangs out there, you are not part of the "in" crowd.

I have been there several times with groups and on one occaision we had a group of about 20 guys for a party and lunch was included in our package. Once lunch time came around we were told that lunch was NOT included in our package. (Our package was purchased elsewhere). We had all been served except for one of my friends. So there we were, nineteen of us eating and one not. The guy behind the counter absolutely refused to serve one more lunch to our group. This was a mix up between the store where we bought the group package and Urban Quest, but as you can see, customer service was not their priority. We all ended up sharing our lunches with the last guy.

As far as the fields, they seem to be maintained very little. Most of the barricades have seen better days. Last time I was there, you couldn't enter the rooms in the village area because there was a danger that the walls could fall - that's what one of their refs told us.

My advice? Dump the attitude. Better customer service. A little paint, safety netting, and a few nails once in a while.

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