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NorthStarRaider Friday, January 20th, 2006
Period of
Field Use:
Just once
Date There: January 18th, 2006
Paintball
Experience:
Less than a month
Other Fields
in the Area:
Atomix
Review: This review is not so much about the field itself. Lone Wolfs Operation in Metamora is great...though it can be expensive, but in a lot of ways its worth it.

My beef is with the Pro shop. I've been a loyal Tippmann customer for years, and this year, I decided to upgrade my package with a brand new E-Grip. I put it on my gun, and it wouldn't even release the bolt after it was cocked. I took it back to the store within an hour, and the guy there couldn't figure it out. He kept looking at the directions and pulling the trigger. It turns out that something was wrong with the board. I took it from Lone Wolf (because the guy didn't look like he knew what he was doing, Lone Wolf says that the guy I described is an expert of sorts, so I apologize in advance to Lone Wolf if I'm incorrect on that...but its just a feeling I got).

I promptly took the grip over to Atomix Paintball and had a guy look at it, and he also said the board was messed up. Not wanting to check it in, and having confidence that Tippmann would fix the problem, I sent it to Tippmann who to their credit sent the part back promptly, and things seemed to work OK...until...I put an air tank on it and the gun in general went crazy. We tried a few trouble shooting things again, and still it wouldn't work.

At this point, its wintertime, I was looking forward to using my new E-grip for the last few games we could play while it was warm enough, but it didn't work out. I have a defective part, and no one wants to be stuck with something that isn't working for them, none the less something they don't have confidence in. I didn't SEE any no return policy in their pro-shop when I bought it, but I could have missed it. There was nothing on their website listing this policy. They moved their pro shop a bit further away. I drove an hour and a half unsatisfied with my part, hoping to be refunded my money.

I got there, and the very guy who sold me the part (he even remembered me) TURNED ME AWAY, saying that Lone Wolf doesn't refund people for ELECTRONIC PARTS. I was angry and told him to call the owner, which he did in the back room, and came back with the same response. After a half a tank of gas, and all the time and frustration I put into this part, I was turned away without a penny and a part that I was convinced would never work. Sure they offered to send it in to Tippmann again, but at this point I just wasn't confident with the product, so why should I be stuck with it? Should I sell it on Ebay for 40 dollars less because the box was opened and I breathed on it? NO I shouldn't.

So I emailed Lone Wolf to which they basically gave me a "Sorry, but your screwed, how about some free tickets and air passes so we can make MORE money off of you that you will never see again."

Thats right, after all of my trouble, Lone Wolf gave me the opportunity to give them more money. Awesome.

In the end, the Metamora field is awesome, but I'll be damned if I ever step foot in their pro shop ever again.

 

Review Comments
BREWCREW Thursday, January 26th, 2006 | 10:36 am PST
Well all I can tell you Is go to michigan paintball outlet and see what they can do very knowlegable peeps there and whatever you buy there the truely stand behind there product
   

FOM Saturday, February 18th, 2006 | 1:54 pm PST
First of all, I have nothing to do with stores you have mentioned. But I do have a LOT of experince with paintball guns and service.

1) if they (lone wolfe) did not install the upgrade, you should not hold them responable for it. Too many things can happen in an install by someone that may not know exactly how to install a part.

2) you are in no way "screwed" except for the time lost. send the whole gun in to Tippmann (with the e-grip) and they will make it work 100% for you at no charge (I belive you just sent the part- not the whole gun the first time.)

3) you may not have to send it in at all. a very common problem I have seen on the e-grip boards is that the firing rod hits agains the contacts for the switch (trigger). this causes the gun to go full auto (because it keeps firing its self) very simple fix- easiest way is just a small dab of "liquid electrial tape".

4) If you want service, you are going to the wrong places. Drive a little ways up to Lapeer and talk to Walt at Michigan Paintball.

5) While this realy isn't my place to say, I still will- this realy isnot the proper place to post this. This area is supposed to be about the fields not service problems at the store.
   

Ballaman Sunday, May 14th, 2006 | 1:23 pm PST
Being a Tippmann owner, I must say I feel for ya NorthStar. However, your first hint something was wrong should have been that the guy looked at the instruction manual to figure out how to install it. Based on the results, i'm gona suppose he did the exact same thing you did, which is not what I would say makes someone an "expert". As someone already said, send it to Tippmann and have them fix it, you WILL get acceptable results.
   

Spider280 Sunday, May 21st, 2006 | 4:37 pm PST
Ummmmm........you can only shoot semi auto at Lone wolf west anyways!!!!!!! Normally electronic devices have to be returned to the manufacture for repairs, exchanges, and refunds. In my experience with Tippmann, they will do anything and everything to make sure you are happy with their product, call them and discuss the problem and i'm sure they will do something to help you out.
   

Palfguy Wednesday, July 5th, 2006 | 8:10 am PST
tl;dr
   

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