Revolution Paintball, Outlaw Paintball, WPP Indoor (when it was leased out), Paintball Adventure Park
I never expected to leave a bad review with Wanna Play Paintball, but on Saturday April 15th, we were treated very badly after a minor occurence.
We decided that because Wanna Play Paintball allowed BYOP, that we would take the day to enjoy ourselves on their fields. We all paid our 15$ entry, and went to set up and get ready to play. Just after we were ready to play, we were approached by Ron Sr. of the Punisher Punks about getting 5 together to mash for a few games. This was cool, the Punks are a good team, their coaches were willing to help us out, so we played for a few games. During the down times between the games, the Punisher Punks players had their masks off outside of the field to walk to the staging area, and there was no reason for them not to. We were all walking to our staging areas with our masks off. The only sign strictly enforcing the mask on rule was at the chrono station several hundred feet away out of plain sight. The Punisher Punks soon left, and we threw together some teams to play for a while more. We were given no referee from the start of the day, and a safety meeting was never even mentioned. We are a very safety minded group of people, and we never took our masks off on the field. On our last game of the day, there happened to be a ref on the Chronic field. He was with another player, and kindly started the game for us. Once the game was finished and I was gathering my pods, the ref began to yell at a player who took his mask off. He put it back on and walked away. Soon after, a friend and teamate of mine Corey took his mask off outside of the field, like us and the Punks had been doing all day. The ref quickly yelled at him to put his mask back on. We were all confused, because while we played the Punisher Punks, everyone outside of the netted field had their masks off. Corey put his mask back on, and we all walked back to our staging area. The ref took the complaint to the owner of the field, Sheldon. This is where te true problem began.
Sheldon walked down to our staging area and before he fully understood the situation, or even knew who violated the seemingly non-existant mask rule and blew up on us. He pointed to another friend and teamate of mine, Neil and yelled at him to pack up and leave. Neil had NOTHING to do with the situation. He had his mask on the entire time walking back to the staging area. One player commented once we were back in the staging area, "I didn't even know what he looked like until just now." He also pointed at 3 other people including me who had nothing to do with the situation and yelled at us to pack up and leave. When we tried to explain that he was yelling at some of the wrong people, he got in my friend Corey's face and continued to scream at the top of his lungs. He even went as far as personally attacking Revolution Paintball by saying, "I don't know how you run Revolution Paintball, but Wanna Play is a safe establishment." It was completely uncalled for, and he treated us like mentally deficient children rather than responsible paying customers. He didn't even have enough courtesy to take off his mirrored sunglasses so we could see who he was looking at. I'm not exactly a business major, but I'm pretty sure that is not how you go about treating your consumer. We never got a chance to express our side of the story before Sheldon stormed away fuming. We finally expressed our side of the story to the referee, who was very kind and understanding. He didn't scream and he let us speak to him. He understood, and told us to wait and apologized. He walked away.
Shortly after, a rec player walked off the hyperpipe field with his mask off. His barrel plug was off, his safety was off, and he was inside of the zone where masks were supposed to be down. He shot at the sandbags holding the net, and then at the sign that showed a map of all of Wanna Play's park. This was at the most 15ft. away from our staging area. He suffered no penalty. We also witnessed two of Wanna Plays' staff members riding on a tractor into the zone where we were told to put our masks on without any masks on. They didn't even have masks with them.
We were treated unfairly. We did not deserve to be yelled at in the manner that Sheldon did. I will never be there to practice ever again. If that is how Sheldon treats his customers, than he doesn't deserve my hard-earned money, nor should he receive anyone elses.
For the Chronic field, I'll give them a two.
Last edited on Monday, April 17th, 2006 at 8:23 pm PST
Hey guys, I know the refs and Sheldon can be a bit short in patience when it comes to saftey at WPP, I occasionally get in disagreements with them too about some of their rules. But, at the end of the day, we all walk away safely, and that's why I like WPP. Sheldon just wants to make sure he has a safe field, give him another chance, and make sure you are all clear on saftey rules to avoid future incidents. I've played at other fields, and WPP is easilly the cheapest and most saftey minded.
I agree with craig, the only reason sheldon yelled was to keep you guys from getting hurt. Even if he kicked out the wrong people he was just trying to keep everyone safe, and he even apologized for it, Sheldon is very nice and is not trying to be mean in anyway, he wants everyone to have fun, and im sure he would love to have you guys back.