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Comments on kb58's Review

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kb58 Friday, February 9th, 2007
Period of
Field Use:
Just once
Date There: January 17th, 2007
Paintball
Experience:
2 years
Other Fields
in the Area:
Mr Paintball - easier to deal with staff, [edit] You can now bring your own paint
Camp Pendleton - huge, can bring own paint
Directions
to the Field:
The field is located right in the middle of a big grove of trees, so it can be hard to fine. The sign is small and easy to miss, at least the first time you go.
Review: Okay, other reviewers covered most everything, so I'll add just a few personal observations.

Refs:
To be kind, they're kids, and probably not very well paid. What this means is they can't be expected - and don't - care very much. We had to point out things they should have been catching. In their defense (somewhat) we had a huge group of 65, but there were four refs. They kept missing people wiping.

Being kids, they started screwing around in the afternoon, even throwing paintballs at each other in the parking lot, near customer cars - not cool. Because of this, we didn't tip them, which would have been a sizable amount from a group of 65. Their loss.

Location:
As others said, the field is nearly in the desert, but in the mountains. This means in the winter it gets pretty cold (30-50F), which isn't so bad since you're running around. In the summer, at least for me - forget it. It's just too hot, well above 100 degrees, literally sucking all the fun out of it. Obviously if you like heat, you're all set.

Staff:
And here we come to what annoyed us the most. The staff (and/or owners?) just doesn't seem to get it; are they running a business or what? The biggest annoyance is they require ONE person to pay, up front, for everyone in a group. For our group of 65, that worked out to about $1600 on someone's credit card. That poor soul is then expected to run around to get paid back from everyone. A suggestion? Take individual payments from everyone - deal with it. Business-101 says, keep the customers happy. I guess they get away with it because business is good, a dangerous assumption to lean on as far as ticking off customers. In fact, some of our group flat out refuses to play there ever again.

They require payment be received at least one week in advance. We had a couple of late signups, and we thought they could just sign up as walk-ons - nope. The staff wouldn't allow any additional players over our original number. Why? We never found out.

Rules, services, facilities, was about average, compared to other local fields. I'll give them high marks for cooking and serving food there; most fields don't.

I give them an Average rating of 5. While their fields are pretty good, that feature is lost on customers annoyed by a staff that make signing up and signing in harder than it needs to be. If they fix that issue, my rating would be 8-9.
Last edited on Friday, February 23rd, 2007 at 8:40 am PST
 

Review Comments
White Rook II Tuesday, March 27th, 2007 | 2:17 pm PST
I think all the fields around here have the same policy of paying 'up-front' for private games.
   

dddd Wednesday, April 11th, 2007 | 9:39 pm PST
Our guidelines are clearly posted on our website and in the contract when a Private Group is reserved. Two people were allowed to make reservations seperately for this one group.

Here is a copy of an e-mail reply to your complaint.

Your co-worker was informed that there was a deadline in making a reservation. (All persons in a private group need to be paid for 7 days prior to the play date.) After the deadline is passed there is a $5 increase in the charge to all players wishing to add. This is a large group and it was conveyed to the people that made the reservation that people wishing to add had to do so through the people coordinating the group (Angel and Cindy). This was done several times without going through those people. When making a reservation for such a large group or any group there needs to be one contact person. There is a deadline for a reason. Staff and equipment have to be accounted for. We have other people who have pre-paid for the same day and we have to honor their contract with us as well.

Regards,
Denise
Manager
Velocity Paintball Park


Another thing, we would appreciate complaints be directed to us at the time an inconsistency occurs (ie. the reffs). This way we can right a wrong or fix a problem and make things better. It is difficult to give good Customer Service if we don't know there is a problem.
   

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