We were going with a group of 15 people, I contacted them well in advance asking about some of their rules / regulations listed on their site. The email chain that followed horrified me as to their terrible customer service.
* DO NOT GO HERE UNLESS YOU ARE A BEGINNER / DO NOT OWN A MARKER
1st email from us to njpaintball:
Our group of friends is very interested in making your field(s) our new destination for our outtings. We do however have a few concerns based on information on your site.
*From the form that we must fill out when bringing our own markers.
1. Do we have to complete this form every time we go?
2. Question 12 states that you will take our markers until it is time to cronograph them? Can you provide additional information on this policy? Seems needless to assume responsibility of all our markers. When do we get them back?
3. Question 13 states that we must detach tanks from our markers before you will fill them. Does this apply to CO2 only or Nitro as well? Many members in our group have max-flow micro air systems where the tank in permanatly attached to the marker and can not be filled while detached.
You organization seems like a very good one but the above items concern me greatly as they discourage those of us that own equipment.
Thanks for your interest in our private club, however, obviously, WE ARE DEFINITELY NOT WHERE YOU WANT TO PLAY!!!!
We suggest you find an alternate playing site where you can do whatever you want, use whatever guns you want, and dictate whatever regulations you want.
After 22 years doing this, that's just not how we roll.
I don't understand what this person is complaining about? He and his crew are obviously experienced players with some high end equipment who obviously are not used to facing the type of safety regulations enforced at NJ Paintball Club. NJ Paintball Club responded upfront that they were not the type of place for people like that. The email wasn't nasty. It was nice. They were nice enough to tell the guy that the place wasn't where experienced guys with high end guns would want to play. So what's the problem? What are these guys mad about? Did they want NJ Paintball Club to reverse all their safety regulations and ignore all the insurance rules to make a couple of bucks off these players? I've been at the Club, and that's not what they're about. There are 2 dozen paintball sites in New Jersey, these guys should find someplace that will cater to them rather than bashing a place for being honest and upfront! Makes me wonder why theses players are looking for a new place to call their home field to begin with. What happened? Did they get barred from their last home field for being arrogant and demanding?
What you say is nice and all but the guy didn't even answer any questions explain that all he said was then don't play here and any where else that atleast i have ever play they don't take your marker away from you until you chrono or make you take your tank off when they fill it how is that any safer then keeping your gun or filling your tank on gun from what i just read the rules are very strange at this place and I am not exactly sure what you meant by demanding he asked a few questions
Last edited on Wednesday, January 28th, 2009 at 11:17 pm PST
Hey Guy.... what all the problem about? I send email to NJ Paintball and ask same question. Here they say back:
1) Do I have to fill out marker clearance form every time I plan to bring my marker?
ANSWER: Yes. Insurance regulations require that you file a form for every potential visit.
2) Why do I have to surrender my marker at your security gate? No other field make me do that.
ANSWER: Insurance regulations do not permit paintball guns in designated safe areas. Our parking area is designated as a safe area. It is netted, and guests are not required to wear goggles. In our 22 years of operation, we have noted that if paintball guns are permited in a safe area, sooner or later some idiot is going to fire the gun in a safe area... maybe even just "accidentally". Therefore, in compliance with insurance safety regulations, guns are not permited in the parking area. They are taken into protective custody at our security gate. Tagged with your name. You are given a receipt. You gun is boxed. Taken to a secure area. And will be waiting for you in the chrono range when it is time for you to chrono. At NJ Paintball Club, you can feel safe in the parking area because there are NO GUNS in the parking area and no stray paintballs zipping past your face.
3) Why can't you fill my CO2 or Nitro tank while it on my gun? Why can't I just fill it myself like at EJam?
ANSWER: Insurance regulations do not permit us to fill a tank, CO2 or Nitro, unless we inspect it first to make sure it has not been modified or damaged, and to insure that the tank has a valid hydrostatic certification date. To inspect your tank, it needs to be off the gun and uncovered. Additionally, there is no paintball insurance company issuing coverage that we know of that permits players to legally fill their own tanks. If you play at a site that permits you to fill your own tank, that site is not operating within insurance or paintball industry safety guidelines. Having some 15 year old kid trying to stuff 4500 psi of compressed gas into a tank designed to hold only 3000 psi is not only stupid... it's INSANE!!! If the tank blows up it will be like holding several sticks of dynamite, if the rupture disk or valve fails, it will be like trying to hold onto a Stinger missle. People have been KILLED by CO2 and Nitro tanks!
4) Your rule sound like you are trying to discourage experienced player with their own marker to play at your field.
ANSWER: Yes, you are correct. In our 22 years of operation it has been our experience that players with their own guns have picked up a lot of unsafe habits at other area playing sites. They have been allowed to develop an arrogant attitude toward site staff and referees. They have been allowed to ignore, bend, and avoid common sense safety, and circumvent mandated insurance regulations designed to insure the safety of other players and guests. The staff at NJ Paintball Club maintains a safe, by the book, playing enviornment. Our enforcement of insurance regulations puts us in direct confrontation with players who own their own guns and have attitude problems on top of it. Our staff prefer novice players who we can teach proper safety to from scratch. Our staff are there to host paintball games, make sure players have fun, and do so safely. Our staff are not there to argue and debate insurance regulations with non-compliant, uncooperative paintball gun owners. We would prefer that those type of players patronize other sites where their beligerent behavior is tolerated and their business welcome.
For the answers to other general questions like these, try reading through our FAQs.