Play mostly backyard woodsball in N.C area.
Indoor/oudoor facility Va.
The last time I was on the field everything was relatively average. I could not really say that there was something that stood out to the point of mentioning it to other friends or family. My comments pretty much relate to the staff working the fields and the 'store'. For the most part the field staff will work with you, but always make you feel rushed or you're an inconvienience... unless you're a regular team, tourny, or some other related type player. Anyhow, the store. They took on online class on customer relations and buisness 101. Thier prices on gear and equipment are a bit high, but survivable. I'm, pretty sure if there was another shop in the area, they'd instantly lose buisness primarily due to thier lack of understanding of keeping the customer happy. A happy customer comes back, a pissed customer will log onto the web, and personally spread the word of crappy service. Pappy is great with customers. I'm purposely vague about the specifics of the situation because I am still awaiting resolution on my issue with them. In the end, there's another store in St. Pauls. If you want to be treated like you're a valued customer, go to St. Pauls, and not Freedom.
It is a shame that because of their low prices they put everyone else in the area out of business. You are mistaken about the prices. Although you think the customer service is bad, you may be right. When I go in they always ask if they can help me, if I say no I'm looking then they don't bother me unless I ask a question. I wish Car dealers were like that. Sorry you had a bad experience but you really need to look at the prices....they are very good.
Last edited on Sunday, March 8th, 2009 at 8:12 pm PST