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Comments on jeriginn's Review

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jeriginn Saturday, May 23rd, 2009
Period of
Field Use:
2 years
Last There: May 16th, 2009
Paintball
Experience:
More than 5 years
Review: :( Last sunday I had reservations for my daughter's 14th birthday party to be held at GAS. On the way to play at GAS, I had a suburban full of extrememly excited fourteen year olds. This was our second year to celebrate her birthday at GAS, so the ride was full of funny stories from the year before. When we arrived at GAS (ten minutes early), I told the young man behind the counter that we had party reservations. Then he looked at the book and said, "well sorry, we don't have any more guns and there is a 15 person wait, would you like to reschedule". I thought, of course we don't want to reschedule. Parents have brought kids to my house all the way from Princeton, KY. I drove around sunday morning and picked up kids all over Hopkinsville and took them to church with us so we wouldn't be late for our party reservation. Long story short, was he really expecting me to just turn around and return all the kids back home, tell my daughter the party is off, and go home. Yes, that was exactly what he expected. When we walked back to the car, the kids were already getting their gear on and we had to tell them the bad news. They thought we were joking. My daughter was not only disappointed but embarrassed. He birthday was no more than a car ride to Tennessee. I really wanted to throw a fit, but it wouldn't have done any good and that is not how you are suppose to act. I just thought about the episode of Seinfeld where Jerry goes to the car rental counter and they had his reservation, but no car. He said "anyone can just take a reservation, the important part is the HOLD!"

Come on GAS. You didn't even offer to put us at the top of the waiting list, a courtesy phone call, a discount for later, NOTHING. Completely unprofessional and insensitive. I understand that you are there to make money and I would have even understood if we were 2minutes late, but the guns should have been held until our reservation time without question. Parents beware. It wasn't the end of the world, but tell a fourteen year old that. At least the kids got to hear a good message at church that morning.

I will post this message wherever I can find a forum to post it. This was unexceptable.
 

Review Comments
jeriginn Saturday, May 23rd, 2009 | 7:44 am PST
In all fairness, I will say that we had a completely different experience the year before. We had a great time and the staff was fantastic. That is why we were making it an annual thing for her birthday. But unfortunately what I wrote above is exactly what took place. But now I don't know whether to go back to GAS or find another field. They do have cool fields and we liked playing there.
   

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