The accuracy of this review is disputed. Please see discussion below.
Period of Field Use:
Less than a month
December 24th, 2009
Other Fields in the Area:
field not too bad
Directions to the Field:
look at the address
THE WORST MANAGEMENT AND SERVICES IN FLORIDA!!!!!!!!! This place is overpriced and will not even accept their own coupons that are online. We had a group of ten people going to play here and the cashier (fat hairy guy there) told us that he will only take one of the coupons!!! He repeated himself "JUST ONE AND THAT IS THE END OF THE CONVERSATION" for a coupon that included only a 100 balls!!!!! Greedy people that are losing business by the hour. It costs them about $1 for the entire 100 balls and still reluctant to work with us even though we have been there before. The last time there for good..
AVOID AT ALL COSTS, PLENTY OTHER FIELDS AROUND TO HAVE FUN...
This is the owner of Orlando Paintball, Spiros Kodounis.
Most companies in this situation would probably deny this, however we are not that way, we take customer service, experience and feedback very seriously.
I am very happy that we found you through this posting. I investigated this case by talking to all involved after I learned of this problem the very same hour and day it happened.
This case was first brought to my attention by one of the managers who called me and told me of what happened the instance you guys came and left. I asked the manager how this was even possible since it was obvious by the flyer that one flyer was allowed per person as long as it was printed and presented upon admission. So yes, you and your friends were right, two staff members were wrong! Before I had a chance to fix this however, you, and rightfully so, came and left. So by the time I could even react, you were gone.
I sincerely apologize and would like to make it up to you if you can forgive us.
I have talked to the ones that misinterpreted the flyer, they also sincerely apologize. I have a young staff of students, and employees which keeps the facility young and cutting edge however although they give their 100%, are human and make mistakes. This was a new flyer that was issued so it was new to some of my staff. So, I also made the mistake of not relaying flyer information that I thought was obvious to all the OP managers.
Orlando Paintball has been around for over 19 years, we are committed to excellence and outstanding customer satisfaction. Our pro-shop prices are competitive with the biggest online stores, ex. actionvillage (where we get much of our pricing), and our rentals and admissions are again competitive and an even better bargain when you consider the Indoor and Outdoor 6 field facility , FREE Pizza, plus the many other features and amenities we offer!
I would like to personally make this up to you and your small group of friends for your lost time and make your experience a special one. Please contact me personally at, firstname.lastname@example.org
Once more, thank you for the posting, Spiros Kodounis (owner) Orlando Paintball www.orlandopaintball.com
( By the way, that guy is Big and Hairy... isn't he! LOL! Don't worry we all make fun of him! He takes a lot of abuse! I have to admit that I am guilty of smiling when I heard this! )
Last edited on Tuesday, December 29th, 2009 at 1:20 pm PST