RAVEN NUVIS FLAW

[MuckRaker]

I bought a Nuvis 2.0 not long ago and have been extremely pleased with it. Until today, I found a flaw in how the lens is held in place. I posted my concerns about this DEFECT, that's right, defect, on PBC earlier today. I'm not the only one who's found the same thing wrong with the mask. Now Raven appears to be backpedaling on the problem.

here's a link to that thread.
http://forums.paintballcity.net/showthread.php?threadid=107713

Let me know if you think I'm a total idiot who doesn't comprehend how the lens is to be installed, or if Raven is doing the Roundabout Dance to avoid a potential problem.

[AngryMelon]

First I would like to mention that I do not own a Raven mask. However, after reading the message thread you've posted above, I doubt I would want to. Personally MuckRaker I agree with you. Even if this is an isolated incident (which we know isn't true, since we know at least one other mask suffers from the same problem). I was surprised to see that Mr./Ms. Big Wig Share Holder from Raven chose to create doubt in your original concern, rather then offer assistance to get you squared away and get the masked replaced/repaired. I was again surprised to see in his next e-mail that he/she again didn't take the high road and offer help, but rather chose to again try and debate that you were experiencing a problem with your product. In the very end of his/hers comments he/she says "5) if you are not happy with your mask, please feel free to return it for a refund." C'mon how big of a cop-out is that. I was astounded to see a third e-mail from this individual. This time they decided to turn this into a pissing contest. Why on earth does this person feel it necessary to justify their position to us? We don't care, we just want results. I also find it laughable that they honestly believe that it's "unlikely if not impossible" that their production of the product may vary. I seriously doubt that there has ever been a product created that never suffered from a flaw/defect at some point, and I think it would be ludicrous to try and argue the point as a defense. This person further deepens the hole by making an inaccurate comment about the screw length. I think this makes it obvious that this person isn't familiar enough with the product to offer any suitable help. This person obviously can't help our community period. I suppose we must focus our concerns else where.

-AngryMelon

[TLplus84]

wow.....YOU GO~~WOOOO~!!!!
what am I chearing about again..?

[MuckRaker]

So, does anyone know how to say "JT!"

[lssbug]

I own a jt so i really dont know,but do the mask or box it came in have a manufacturing date or something,it may have been a problem that someone in the factory seen and fixed
(or not) and they sent the other masks anyway to fill orders or something.but if they do then the guy you were talking with could examine the masks from around the same time yours was produced and see if they also have a DEFECT!

just my oppinion but thanks for the info will pass this on to the local pbshops in the area.

[Paintball Monkey]

I can say "JT", it is pronounced: BRASS EAGLE

[TLplus84]

oh yeah BE bought out JT too.....VL AND JT died...damn..wha'ts next...WDP???

[Phaelon Veritas]

all I can say muck is that , that douce bag shoulda known better than to argue openly about that lets face it how hard would it have been for him to say well I believe the both of you may have something please return your mask we will send you new ones and I will check with the company about posting a possible check into a recall. EVEN IF HE HAD NO INTENT!!!!!!! bad pr is bad pr is bad pr loss of customers on tight market is very bad joo joo and being a customer support person he shoulda really known better EVEN IF YOU WERE out of line in his eyes he shoulda swallowed it without chewing ..... but I agree if my JT Nvader were to have a defect i would definately look into yelling about it... especially if it appears to be defective...

[Edited by Phaelon Veritas on 02-12-2001 at 03:00 PM]

[MuckRaker]

I called Raven today, spoke to someone named Joseph. He wasn't helpful at all. He kept insisting that I didn't know how to screw the damn thing together, and that I should mail the mask to them. He didn't know how long it would take to "fix" it and send it back.

I got off the phone with him and got the mask, took the lens out, examined the area where the "alleged" slot is located. Went to the tool box, got out an exacto knife and cut a Damn slot. The nut went in, the screw went in and now it's all back together.

I figured it's easier for me to handle it and have my mask for next weekend than to send it to them and maybe see it again in five or six weeks.

[spray_n_pray]

My Raven mask has the same "so called" problem. Read this closely now, ITS NOT A BIG DEAL!!!!!!! All ya do is take your fingers (the ones you used to type your post. Yeah those ones.) stick one on the back of the foam on the bridge of the nose and hold the locking nut in place while you screw in the screw. If you hold the nut where it DOESN'T crossthread it goes together just fine. GET A GRIP PEOPLE!!!! No disrespect to Muck Raker but I think you folks that had the problem spend too much time whining and not enough time using COMMON SENCE to try to fix the problem. How the hell does that fact that a nut has glue on it compromise my safety. Bottom line.....It doesn't.

[MuckRaker]

Believe me, you can't offend me that easily. But what most people are missing here is that on my mask, and at least one other, there is nowhere to place the locking nut because the screw hole is too high on the bridge of the nose. As I posted, I corrected this by carving a notch at the bridge of the nose so that the nut now goes where it was intended to go all along.

[Counterfeit]

That really sucks man. I am sorry to hear that muck.
By the way I lvoe my JT IZE, it is very comfertible, never fogs on me, and looks really cool. JT does have great Customer support.
Also BE did aquire(sp) JT but they will be left under the same managment as they were before the buy out for 10 more years. So any changes in JT will be JT's choice not BE.

[MuckRaker]

When i had a problem wtih my Speed Pods, JT was Excellant. No runaround. Kinda off topic, but has anyone heard of the new JT Proteus (sic) mask??

[Counterfeit]

That is the mask that has those wierd looking circular vent posts right muck?

[PB ninja]

I just read the entire post on paintball city and the one thing that struck me was the unprofessional way in which ravenusa cunducted his posts. Regardless of any defect or lack thereof, I will certainly never buy anything from Raven purely based on the behavior of their "second largest shareholder". I expect someone representing a company to act a cut above everyone else simply because they have a personal financial stake in the matter. It was amazing how quickly you got under his skin muck, even if you where a dumb arse 12 year old there's no way he should ever react to anything ANYONE says in such an unprofessional manner.

[MuckRaker]

Originally posted by Counterfeit
That is the mask that has those wierd looking circular vent posts right muck?

I'm sorry Counter, I'm not quite sure what you're talking about.

[Counterfeit]

The new JT mask coming out has these big adjustible covers on it on it. I'll find the pic of it I had.

Here is the info JT released:
"Features: Closer fitting than any other system developed by JT, it was engineered for a maximum effectiveness in communication on the field.
Included: integrated visor, VortexT Fan, "Passive Amplification" Ear covers (Rotating ear covers for selective directivity), inner foam baffle to reduce voice "bounce-back" inside the mask, flexible lower face protection with more forward ventilation, 260* Spectra thermal lens.
Certification: ASTM. MSRP: $149.99"




[Edited by Counterfeit on 02-13-2001 at 06:58 PM]

[Counterfeit]

Here is a pic.
It looks kinda ugly to me.

http://www.pbreview.com/fpics/Counterfeit021301190148maskss.jpg

[ptflyer]

I kinda like it....but then again...I use the skul.....so I like ugly....but that is an even uglier price....so...I think I'll pass

[MuckRaker]

That's a big departure from I think of when I think of JT. Actually it's kinda cool looking because it doesn't look like every other JT mask. I'd like to see what it looks like with a visor. I'm sure they'll sell for less than $150 once they hit the market. Hardly anything goes for Manufacturers Suggested Retail Price.

[Counterfeit]

I know the MSRP for the ize's are $120. They go for like $65.

[MuckRaker]

You know, if that mask was all black, it would look a lot like the masks the Tie Fighter pilots wore in Star Wars.

Man ... Now I want another new mask.

[Not Too Shabby]

Wow. I read that thread and was suprised by ravenusa's poor attitude.

You really lived up to the name "muckraker". Are you a journalist by trade?

[TLplus84]

i'm guessin maybe 80 or 90...

[MuckRaker]

Originally posted by Not Too Shabby
Wow. I read that thread and was suprised by ravenusa's poor attitude.

You really lived up to the name "muckraker". Are you a journalist by trade?

Yeah, since 1986 ... that's when i wrote my first article in college. I think the thing that really burns me about that whole deal is that this could be a problem in a lot of masks, and Mr. Second-Largest-Shareholder seems more concerned with the company's image than a potential problem with the mask. Both masks that have the problem came from the same store and were purchased within about two or three weeks of each other. Doesn't that seem odd to anyone???

When PMI had a problem with their Pure Energy Nitro tanks, they voluntarily recalled them, most people didn't even know the tank had a defective valve, but PMI called everyone of them back, fixed them and sent the corrected tanks back to the owners. RavenUSA says, "All masks are made the same, we looked at 10 that had no problem therefore none of them have a problem."

Go Figure.