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DontKillWhitey
10-24-2001, 05:24 PM
Everyone talks about how great AGD customer service is and all this, well my markers been at AGD getting fixed for 3 weeks now, i tried emailing them about the status of my gun and havent got a reply and its been 4 days. Im really starten to get disapointed w/ AGD.
Hexis
10-25-2001, 10:49 AM
From the web page:

"Our Tech Department will be closed the week of October 22-26. During that week, our techs will be at the World Cup in Orlando. No factory repairs will be done during the World Cup."

You just have your gun there at a bad time. No reason to not be upset tho. I too have had both good and bad experances with their tech support.
Halliday
10-25-2001, 03:00 PM
That's tough. Let them know, and maybe they'll make it up to you.
Magadeth
10-25-2001, 11:01 PM
Sig, they are all at the world cup right now. They will get it back to you. Try asking on the agd website, I think tom and co ar checking in on it. Who knows, they might kick you down some extras if your nice about it.
SIGSays
10-30-2001, 11:22 AM
hey big guy..... it's not sig ...... it's dontkillwhitey...... lol......... thought it was me..anyway...... tom kaye and all them went down to the world cup... so just be patient grasshopa
DontKillWhitey
10-30-2001, 05:06 PM
Well i got it back today nice and fixed, might have tooken a little while extra but atleast it was free and the didnt sratch off my star eather.
SIGSays
10-31-2001, 01:12 AM
yeah....... they are pretty cool at agd
Eladamri
11-11-2001, 07:30 PM
I just got a used minimag and was looking for the stars you guys were talking about. What exactly are they and where would they be located at on the valve, I looked all over my valve and didn't see anyplace that might have ever been at, Could the valve I have be older than the star system?
Halliday
11-11-2001, 07:56 PM
I really doubt it's older than the star system. It's on the side of the valve near the back.
Hexis
11-11-2001, 09:09 PM
Why do you doubt that it's older than the star system? That hasn't been around all that long. I only know one person of my at least ten or so Mag owning friends that have a stared valve. The rest of us all have pre star valves. My mini serial is 12xxx, thats a whole lotta guns out there with no stars, and that's just minis.
Halliday
11-12-2001, 07:48 AM
I just doubt it. I could be wrong. It HAS happened before.
Eladamri
11-12-2001, 09:27 AM
I'll have to check again when I get home from work, I had the valve off the gun last night and looked all over it but didn't see the stars. But i do know that the guy I bought it from used it in the 98-99 tournament season and the one of the Nitro tanks I got with the gun is dated 97, so I imagine it is a fairly old gun. If i can find my crap to upload from my digital camera I'll try and snap a pick of the valve, or post the first 2 digits of the serial number
Eladamri
11-12-2001, 02:41 PM
ok, no pics, but the serial number is MM03XXX
so im guessing its probably prestar?
If so what does that mean in terms of customer service, am I just sol if it goes out?
Halliday
11-12-2001, 03:58 PM
From AGD

"Older markers without stars laser engraved above the serial number We will continue our free service policy (except for abuse) for the following markers
(effective 1/1/2000):

AUTOMAGs with serial numbers greater than 30000
MINIMAGs with serial numbers greater than 8000"

www.airgun.com/WarrantyPolicy.html
Eladamri
11-12-2001, 05:11 PM
ok, thanks for that link, I still would have bought the gun but it would be my luck that its out of warrenty by about 5000, lol