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View Full Version : Let the Buyer Beware.....


Radioman
06-27-2005, 04:24 PM
Be very careful of who you do business with on-line. Here is the letter I sent to them about the Ariakon Pistol I bought from "PaintballPat.Com"
I would not do business with this gentleman no matter how good of a deal they claim to have.

Sent Via E-mail June 27, 2005


Dear Sir, June 27, 2005


On or about the beginning of June of this year, I purchased an Ariakon Overlord with a holster from you. I received the order in the mail in a U.S. postal box. Upon opening the U.S. Postal box I found the gun in the holster in a plastic bag, not in the box the manufacturer said they ship the guns to you in. I thought this to be strange. I test fired the gun several times on the 8th & 9th of June and found an immediate problem. I E-mail you and was told no refunds all work repair work was to go through the manufacturer. I did not want it repaired I wanted it return for refund! I called and sent to gun in to Ariakon and got it back on June 24th. After talking to them this morning some very strange things came to light. First they stated that they send out all their guns in a manufacturers box though it is not factory sealed. I did not get my gun in the factory box, strange! Second, after the repair, they stated that the “Valve Retaining Pin” was gone and that the only way to get it out was to press it out. I asked was it possible for them to just fall out. There answer was NO! Now this was what Ariakon told me. I never removed this item from the gun. The “Overlord” pistol that came in the mail from you malfunctioned from the first day.

After talking with the Ariakon reps we both thought it was strange that this happen the way it did. I “feel” as though you sent me out a pistol that was sent back to you, and you pawned it off as new. Since I found little or not help from you or your company and that fact that the item (gun) did not come in it’s original box and that the gun had a part missing before it arrived to me, I have filed a formal complaint with Ariakon against your company. I will also be posting my resulting on 4 or 5 of the regular Scenario Web pages through out the country in regards to your handling of the situation.


Jon
Order #: 100050236802545835

Here's the Reply I got today:

"What would I stand to gain from sending you a malfunctioning product? I have no need to ‘pawn’ anything off.

Please don’t email me or place any more orders with my company. I work too hard to be insulted in this manner."

I simply state that I feel as though I was not treated fair I am insulting him strange.

cutomcocker1
06-27-2005, 04:42 PM
wow, what an ***. at least it should have been covered by the manufacturer's warrenty.

dhofer
06-27-2005, 05:09 PM
It's unfortunate this person chose to slander my company in this way. I did not send the email this person claims I did.

It's very difficult to satisfy an unreasonable customer.

Dan Hofer
Owner
The Tall Oak Corporation

www.PaintBallPat.com

dhofer
06-27-2005, 05:11 PM
This purchase was covered by a full 12 month Ariakon factory warranty.

Santaclaus
06-27-2005, 05:13 PM
Might I inquire why it didn't come in it's original packaging?

can'tthink of1
06-27-2005, 05:13 PM
There was something like this awhile back on PBnation too. Where some dude was using PBpat's or whatever's storefront to sell stuff.

wordf0o
06-27-2005, 05:27 PM
This is going to be very interesting...

Crede777
06-27-2005, 05:34 PM
Yes, why wasn't it in the original packaging? And why didn't he get Ariakon to replace it?

BunkerBuddy_666
06-27-2005, 05:36 PM
*gets pop and popcorn*,* leans back on chair*, and awaits for dhofer and radioman to battle it out.

dhofer, I think you need to better inform him why it wasnt in its original packaging, and why you didnt accept a return. Or does this order # not exist...?

f2f4
06-27-2005, 05:39 PM
Guys, notice Dhoffer just registered. Not insulting your name, but how do we know it's really you?

Bah, sorry for going off on a tangent. I will sit back and see how this goes. I too am wondering what's up with the packaging. Or maybe the original poster was scammed, by someone posing as you?

Either way... *subscribes*

Loser2049
06-27-2005, 05:41 PM
Down with the tricky! Up with the Honest!

Dark Master
06-27-2005, 05:51 PM
Originally posted by wordf0o
This is going to be very interesting...

:nod:

wordf0o
06-27-2005, 05:53 PM
Originally posted by f2f4
Guys, notice Dhoffer just registered. Not insulting your name, but how do we know it's really you?

Bah, sorry for going off on a tangent. I will sit back and see how this goes. I too am wondering what's up with the packaging. Or maybe the original poster was scammed, by someone posing as you?

Either way... *subscribes*

What's the point of him lying about being a store owner?

Crede777
06-27-2005, 05:58 PM
Idk but it'd make things even more interesting. Oops the popcorn's done...:popcorn:

GranDream
06-27-2005, 08:15 PM
Originally posted by dhofer
I did not send the email this person claims I did.


Somebody sent him that email, the grammar in it is much better than the rest of his post:dodgy:

igota98custom
06-27-2005, 08:52 PM
Well I learned a valuable lesson tonight...



Never buy from paintballpats!



Unless you tell us (if it really IS you...) why it wasn't in the original packaging, pin gone, and your rather rude reply?

Halliday
06-27-2005, 08:58 PM
Forward that letter to me Radioman
tonihalliday@gmail.com

I want to see the header.


dhofer, shoot me an e-mail from all the business accounts, if there are more than one.

I want to compare headers.

igota98custom
06-27-2005, 09:00 PM
Originally posted by Halliday
Forward that letter to me Radioman
tonihalliday@gmail.com

I want to see the header.


dhofer, shoot me an e-mail from all the business accounts, if there are more than one.

I want to compare headers.



w00t Halliday's on the case!

Halliday
06-27-2005, 09:04 PM
I also want to know how Radioman paid. If he had used a credit card this would have been an easy fix.

Superandy12
06-27-2005, 09:59 PM
go halliday!

warny
06-28-2005, 06:38 AM
how do i subscribe

TiPpYsGaLoRe
06-28-2005, 07:19 AM
By posting.

Halliday is on the job, this should be good.

Radioman
06-28-2005, 07:51 AM
And to you "Dhofer" I did request a refund and you told me all warranty work would have to go through Ariakon. And I am not slandering you I simply stated "I feel", those are my words and are not slanderous. I wanted a refund, the gun was not working out of the box! And the Sales Reps at Ariakon wondered why he did not give me the gun in the original box as well.

And to Halliday, I paid via Mastercard what could I have done after receiving the package?


Look guys I have ordered many items from Action Village and some from 800Paintball and bought items from my local store and never had the problems like I did with PaintballPat.com That's all I am saying. You judge for yourself, this is not slander when the things I am saying are true. I didn't come in the original box and was missing a part and didn't work right out of the box.

Halliday
06-28-2005, 11:42 AM
Ok a few things,

A return and a repair are two very different things. If you get a "new" item and it's busted right out of the box, back it goes for a refund. I would never accept a repair job on new gear. Give me a new one!

Also you paid with a credit card. If you truely did get that lack of service you should have just said, "I'm sending the whole thing back. If you don't want to replace it fine, give me money back. " Using a cc does give you some leverage and if you are sold junk let the cc company know and you can despute the charges and get it all worked out.

I hate that this issue is here, I'd rather it be in a "store review" part of pbr, but I guess we don't have that :(

....Still waiting to see these e-mails............

amzng_spyderman
06-28-2005, 11:53 AM
Originally posted by Radioman
You judge for yourself, this is not slander when the things I am saying are true.
slander is spoken, in print it's libel ;) i think i'll go watch spider-man now...

edit for typo.

Halliday
06-28-2005, 11:57 AM
Man I missed that, even with my Journalism training. Something like the best defense is the truth?

Santaclaus
06-28-2005, 12:02 PM
The Pen is mightier than the sword? no no no... try again.

Superandy12
06-28-2005, 12:04 PM
Originally posted by amzng_spyderman

slander is spoken, in print it's lible ;) i think i'll go watch spider-man now...

I think even if it is in print it can be slander. I remember a case were this guy was charged with slander when he started throwing flyers everywhere about his ex-girlfriend.

amzng_spyderman
06-28-2005, 02:18 PM
slan·der ( P ) Pronunciation Key (slndr)
n.
Law. Oral communication of false statements injurious to a person's reputation.

http://dictionary.reference.com/search?q=slander

Angelmarine05
06-28-2005, 02:50 PM
Originally posted by amzng_spyderman
slan·der ( P ) Pronunciation Key (slndr)
n.
Law. Oral communication of false statements injurious to a person's reputation.

http://dictionary.reference.com/search?q=slander

Owned.

Superandy12
06-28-2005, 08:23 PM
ok

Halliday
06-29-2005, 03:52 AM
....still no copies of e-mails......

.....ready to be closed...........

Omegaboy13
06-29-2005, 03:58 AM
In before closing, yessssss.

Santaclaus
06-29-2005, 07:14 AM
I doubt the store owner has time to actually argue for hours on end. (hence no reply yet)

Just close it now.

Halliday
06-30-2005, 03:08 AM
The dude that started this whole thing has yet to provide the e-mail either. That really makes me question if any of this is true.

Done.