Terrible experience with Paintballpat.com

[shyy]

I purchased a Ariakon Sim-4 Elite marker and a remote line from them for about $580. The first couple days of purchase I recieved prompt email reply, telephone call assuring that I get it on time.

I get the package in time to go to my first paintball game in NJ. I experience couple problems with the marker, mainly the remote line was giving me problems. Had to be lubed up with oil. So half of the day I was out because the marker wasn;t working right.

Fast foward another week and I go Paintball in LI. Same problems but worst the inside of the marker is ruined and needs to be sent back for repair. I was also told to return the remote line because that remote line has many problems.

I go home and email the owner that I want to return the marker. This is what I get:

For a variety of reasons, I can’t accept this marker as a return. If there’s an issue with the marker, it can be resolved through the full factory warranty by Ariakon. They can be reached at 1-877-4Ariakon.

What kind of response is that? If I want to return something I have all the right to know why I can't return it.

I email him again

agree that you shouldn’t be having a problem; however, this can happen occasionally. When it does the factory warranty takes care of the repair. If there is a problem with a marker it’s resolved by a warranty repair, not a refund. For this reason no refund will be offered.

So I accept that I can't return it but I still want to return the co2 tank and remote line and this is what I get.

What is the reason for the return?

So I tell him I was advised to return it from the storeowner at the field and that the remote line was giving me problems. After like 2 weeks and no email replies I email him for 3rd time and he replies

I’m sorry but I can’t accept a return of your purchase. I feel that I’ve addressed this several times in past emails.

I reply telling him if a customer is not happy they have the right to return it. Then Dan tells me this,

Each remote line we sell is tested before it’s shipped. What are you saying is wrong with it?

Regarding returns, I don’t accept returns due to a customer changing their mind about the purchase. That policy is for Walmart.

What can I do? Isn't there a law protecting consumers. If I'm not satified with the product, shouldn't I have the right to return it?

I hope none of you give this man business. I live next to a lawyer, I might ask him for some advice. $580 is alot of money I regret giving them.

What can I do?

Thanks in advance

[Tipp98WhisperEx]

I purchased a Ariakon Sim-4 Elite marker and a remote line from them for about $580.

Theres problem #1.

EDIT: Turns out that was your only problem. A shotty marker isn't their fault. They can deny you returns. It should say it in their policy. Though, I reccomend not ordering from them again. (Duh).

[undefinable16]

yea just call up ur local BBB(BetterBusinessBurea) and tell them....im also positive they can do something about that...if they cant ask the lawyer for help.....=P

[A-5best]

Dude learn about internet stores a little and then complain. He will not take the marker back because it is faulty, why would he take back a faulty product. You dont give it to him to fix, you have to send it to ariakon and they will fix it. Stores dont cover repair, repair is done by the maker of the marker, look on dman near every online store and that is what you will see. Im not trying to flame, but you are giving this guy bad publicity, and the kid above me suggests getting a lawyer(wtf) all because you dont understand that he does not do repairs.

However i do admit this guy isnt exactly the greatest at customer service, you have to understand how things work. Just get it replaced/fixed by ariakon. The remote he should replace if it doesnt work, unless if he can point you to the manufacturer.

Also next time buy from a reputable store.


http://www.paintballpat.com/sales_policies.htm

We accept returns on merchandise in accordance with the following:


*We only sell and ship to the United States, Canada and it's territories. Please do not make a purchase if your shipping address is outside of the US.


*Our shipping policies extend to the lower 48 states only.


*Alaska, Hawaii, and Canadian customers may need to pay a minor shipping up charge. You may inquire on the exact possible charge prior to purchase by sending an email to Sales@PaintballPat.com.


*All returns must be authorized with a Return Authorization Number (RMA#). This can be obtained by emailing CustomerService@PaintBallPat.com.


*Returns must be made within 30 days of receipt. (for holiday season purchases, the return must be made within 30 days of receipt or January 15th, whichever is longer.)


*Returns must be in new, resalable condition, with original packaging.


*Defective goods will be repaired or replaced within the limitations of the manufacturer's warranty.


*20% restocking fee applies on all returned goods.


*If you have a damaged shipment, all product must be returned, processed, and verified as damaged for proper UPS or USPS claim handling. Refunds or replacements cannot be given without submitting a claim with UPS or USPS.


*Any claim of missing items or damaged goods must be made by emailing CustomerService@PaintBallPat.com within 48 hours of receipt.


*Paint is non-returnable.


Basically it is the manufacturers responsibility to deal with you, not his.

[pbrascal37]

yeah the problem was buying a crappy marker

think about it like this:

if you take something back to wal-mart do you go around griping because they didn't open up every box that goes through their door to make sure it won't have problems down the road no you wouldn't so lay off the guy send it back to ariakon get it fixed adn use the piece of junk you abviously didn't do research on before you bought it

oh and check out the review section of the website and if you feel the marker is junk write a review saying it in a more constructive way

[DagNasty]

by purchasing from paintballpat you do accept the terms of their sales policy. Most people don't bother to check it before a purchase and end up in a tough situation after they do purchase.

You can spread the word about your experience and why you feel it is unfair which will ultimately reduce their online sales (for example if the opportunity to purchase a marker through them came my way, I'd think twice about it based on your experience) and you can have the marker fixed through the manufacturer's warranty and service. Though I imagine that will be difficult as well.

[CountyPaintball]

His responses were a little less than friendly, but most store policies are similar. Rarely will we take a used marker back and issue a refund. We'll offer to get it fixed or replaced, or store credit in some situations but once it's used, we can't resell it so getting it fixed under warranty is the normal route.

I think he could have been more friendly and explained it better, but his overall policy is pretty standard.

[slaminator3323]

So reading FTW.
3000th post, yay.:party:

[shyy]

I understand what everyone is saying and the issue with the marker is understandable, my gripe right now is returning the remote line and tank. I'm willing to pay for the restocking fee and they are in resalable condition. His email attitude replies is what got me ticked off. I just won't be dealing with them ever again. funny thing is Ariakon told me about them that they had the SIM-15 in stock.

Basically all I'm saying is don't customer have the right to return an item if there unsatified with it in a short period of time. They have been used twice and each time I was having problems.

[Crede777]

Basically all I'm saying is don't customer have the right to return an item if there unsatified with it in a short period of time. They have been used twice and each time I was having problems.
Not if they say that you don't in the Agreement that you must adhere to in order to purchase from the site. I know Action Village has even more strict "no return" policies in place. This happened to my brother's 05 Empire Timmy. It came with scratches and blown regs, even though it was "Brand New."

Bottom line; read the fine print. If you get a faulty marker from most online businesses, you can't return it. That's the risk you take for buying online and not through a local proshop.