Vforce Customer Service

[Mad Ogre]

I am amazed by Vforce's customer service.
I have a Vforce Shield RENTAL version... The foam on the bottom pulled off a little and I reglued it - no big deal.
Then I got thinking I might like to replace that foam with the softer foam. I sent an email to them asking if I could get a strip of foam.

Sure I can! Along with a whole new mask! How cool is that?
They are sending me out the new mask pronto and when I get it - I just send in my old mask. Thats pretty cool... its even a mask upgrade. Why? Because they want to look at why the foam pulled off. See if it was a manufacturing glitch or fluke... they want to be sure that everyone else has a good quality mask that will remain rugged and reliable.

I'm impressed. I am slammed down impressed. Vforce is KING! They are that concerned about the product. And this is the RENTAL! This is the CHEAPEE. I only paid 29 for it!
I had been thinking of a Proteus... No second thoughts now. The Shield mask - even the Rental version rocks to a shockingly high degree.

[Easy Target]

Hey Mad Ogre, I glad to hear your happy with your Shield. I just ordered a Morph and I hope they treat me half as good as they did you. I was contemplating getting V-Force goggles after reading all the reviews but I gotta admit after reading your post I got off my butt and ordered me a pair! Enjoy your Shield!

By the way, whats the difference between the Rental and the standard Shield? honestly, I can't tell the difference.

[Mad Ogre]

There are two differences.
1. Its plain black. Regular Shields have different colors.
2. It has closed cell foam. Regular Shields have open cell.

Vforce masks are tougher... the dome lens dont just help clarity but give it added strength that flat lenses dont have. Simple physics. With flat lenses - you need to replace them after a few direct goggle hits to maintain strength.

(Just watch indignates post otherwise)

[Easy Target]

thanks for the reply Mad Ogre, now my universe is in order:)
In other news, turns out I won't be able to get My Morphs as soon as I hoped. I wanted the Blue ones but unfortunately they won't be available for at least another month:( I was told the Blue ones were simply prototypes handed out on a limited basis but they turned out to be so popular Leader decided to finally manufacturer them. I'm about to go crazy but their worth waiting for.

[Mad Ogre]

Yes they are well worth it... You'll love it. My whole team is getting them now.