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UPDATE
SP fixed the marker. They properly installed the power button and found no firing issues. This makes me nervous. It's like taking your car in for repair, but the mechanic can't replicate the problem...
They then tried to charge me for return shipping. Dear Lord, let this nonsense end. I called them trying to remain calm. They were, once again, spectacularly nice and immediately paid for the shipping.
When the marker comes back I will test it and we will see...
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