Okay, I know that JT customer service isn't always that great but I found out the places to cotact them so you can get through quicker.
Here is a toll-free number that is not listed on the web-site: 1-800-587-2246
Marker Technician: 1-800-587-2246 Ext. 5034
Website:
www.jtusa.com
E-Mail:
jtusa@jtusa.com
I hope this helps you out some.