my piranha isn't working/broke/missing a part. what do i do?

paintballer8807 · 05-06-2005, 04:43 PM

if your piranha isn't working for what ever reason (leaking,not shooting,ect) look here. that was posted on pbn by a piranha tech that works for PMI. if that doesn't help than call 1-800-579-1633. that is PMI's tech support. they are very helpful.

if there is a specific part on your marker that is broke, lost, or missing for what ever reason then you want to e-mail PMI. there e-mail is techsupport@pminetwork.com. what you do when you e-mail them is you tell them what part you need and what your address is ect. here is a sample letter.

Billy Ceranski
1324 Monkey Highway
Chicago, IL 60656
847-299-5000
14 years old
STS - G2 - Black
Dick's Sporting Goods
1 - Green Spring
SMM 1453
bceranski@cureforbalding.com

send them one of those and they will send you the part and it will get to you in about 2-5 days

TimberGhost0417 · 09-08-2005, 01:43 AM

I accidentally lost a few parts, gave them a call, which lasted about 1-2 minutes and I got the part in the mail today. That's customer service for ya. I LOST the part and they gave me a free replacement.

TimberGhost0417 · 09-08-2005, 01:45 AM

all I did was let them know which part, gave them my info like name, what marker I have, what I'm missing, where I purchased my marker from, and also the serial number and he said he will send it right out. AWESOME.

Levismith · 09-09-2005, 08:42 PM

Ya the tech support is great. They can really help you out, and dont have a prob with having you send stuff in to be looked at.

green_goblin · 09-09-2005, 08:50 PM

I've never recieved any significant part from pmi, whether I needed it or not.. can't even get a spring

They did however send me a blue oring in the same package as above, though it took a couple weeks if I recall correctly.. Funny thing is I never even asked for the oring.. who knows

P47Rotgut · 09-12-2005, 05:41 PM

They sent one lue O ring in a huge envelope like that?

Sounds like somebody screwed up.

green_goblin · 09-12-2005, 06:12 PM

Yes, someone was talking up the new blue oring, so I dropped pmi an inquisitive email and they sent me one... in a gigantic package like the one above... only one though mind you, for the guy probably would've been fired had he slipped me two of those elusive blue orings