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Old 11-27-2009, 08:37 AM   #1
keifer1021
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Join Date: Nov 2009
SP-1 problems...long

Hello folks. I am new to posting here, but have been reading the very helpful information on these forums for over a year. Thank you for all of the information.

I am pasting my SP-1 review into this thread and hoping that it maximizes the number of people that read about my experiences. I am not a troll, although I recognize that making a first post with negative comments may lead people to feel this way. Please feel free to ask questions if you wish, I would be happy to answer what I can.

My review:

I started this hobby with an A5 which I mostly liked, but I didn't like how it was such a gas hog. I especially disliked that as tanks became low, I would have to cycle the cyclone hopper manually with each ball. This was annoying to me and I found myself lusting for the SP-1 due to the reviews and the very convincing marketing videos on their site. The SP-1 arrived and I sold the A5 to a friend.
Unfortunately, this marker has not performed once in the field. Details to follow.
When I bought it in the spring, I test fired it and everything was great. I took it to my first game and it worked for about 1 hour and then stopped firing. If I waited 30 seconds, the gun would fire a few more shots and then "freeze" again. I was running CO2 with a remote line. I borrowed a buddies marker and continued to play.
After getting home, I contacted tech support who immediately chalked this problem up to bad solenoid. They said it was a known issue on some markers. I returned it to them, on my dime, and they repaired it and had it back to me within 10 days which include shipping in both directions. Not bad for time and very accommodating overall. I test fired the marker and it seemed fine.
Fast forward to the next time in the field a few months later (I don't play too much). I pulled the marker out of the bag and pressed the button to turn it on. The button fell under the housing. It become stuck in a depressed position and the marker would not turn on. I borrowed a friends marker and played.
When I got home I called tech support and they told me that I could fix this myself. They were very nice and I was able to make the fix, but I was now starting to wonder if I made a good decision about dumping the A5. I brought the button back to decent working order, although it was still a bit "crunchy" to turn on and off. Still, the marker was functioning and so I was thinking that this would be fine.
Fast forward to last week, which was the third time bringing this marker into the field. I took the marker out of the bag thinking to myself that I hope it works this time. I turned it on and fired a few shots - terrific. Sigh of relief. I celebrated too soon. That was it. No more shots came out. The marker fired 4 balls total and then started "freezing" in exactly the same manner it did during my first outing. This is embarrasing now. I borrowed my friends marker for the third time (thank goodness he always brings two) and played.
So the marker has not worked in the field one time. To make matters worse, Smart Parts will only repair the marker again, not replace it. I have had numerous exchanges with a manager at Smart Parts, all very friendly and he was, in fact, very nice to deal with. Ultimately though, they will just continue to fix the marker and not do anything else for me.
I understand that this is their policy, but I feel taken advantage of because I paid 174.95 for the marker plus shipping it to them and I still have a broken marker. Now I will ship it a second time, on my dime, and hope it works when I get it back. I just want to sell the darn thing and be rid of it, but it will be at my loss because I essentially have a refurbished unit to sell which ultimately cost me MORE than the brand new unit due to shipping it for repair. Smart Parts will not exchange the SP-1 for a new unit under any circumstances. I would take a loss on the new unit too because of repair shipping, but at least I could sell it for retail (hopefully) to minimze the loss.
These circumstances do not feel consumer friendly. I would emphasize caution to any person considering this marker. I do understand that numerous users have an SP-1 and have had no trouble. That has not been my experience. I think I received a lemon, which isn't the end of the world, but since Smart Parts refuses to exchange it, I am stuck. This is lousy.

End Review.

I am really not looking for people to help me troubleshoot the current problem with this marker. I cannot live with it. The tech folks have urged me to try a fresh battery to see if that fixes the firing issue. Admittedly, I have not done that yet (although the battery I was using was relatively new energizer) and it very well may work, but I still need to send it back to get the button functioning like new in order to feel comfortable selling the unit. So I guess I don't mind posting about my issues before trying the battery...

Thanks for reading.
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