Loyalhanna, PA - July 12, 2006 - Taking pride in our products and the support we give our customers, and in an effort to help reduce paintball marker theft, Smart Parts does not provide warranty service on markers which do not have their original serial number intact. Serial numbers are a valuable tool for tracking and recovering stolen paintball markers, and it is not uncommon for thieves and people who knowingly deal with stolen property to destroy or modify serial numbers in an effort to cover their tracks. The serial number serves not only as a method for locating a marker's rightful owner, but also for tracking any potential problems it has had through its service life, allowing for the best possible warranty support.
"We want to do everything we can to insure the integrity of each and every project manufactured by Smart Parts," says Smart Parts vice president Adam Gardner. "To assure complete reliability, only products with original serial numbers will be accepted for warranty service by authorized service centers." Smart Parts has received several reliable reports that certain companies have sold Ions lacking serial numbers, telling their customers that warranty service would be provided through their business. Without serial numbers, the legal origin of these markers is in doubt and they are not eligible for Smart Parts warranty support. Be aware that any company selling Ions without serial numbers is not a Smart Parts authorized dealer or service center. There is never a legitimate reason to ever remove a marker's serial number. Due to the very real possibility that it may be stolen property, Smart Parts recommends that any customer receiving an Ion, or other Smart Parts paintball marker without a serial number, immediately return the marker to the place or person from which it was purchased, and report the incident to Smart Parts. "It is important that we all work together to eliminate improper business practices," said Gardner. "Helping to eliminate the sale of markers which are counterfeited or even stolen helps to protect all our customers."
Smart Parts, Inc., is a leading developer and manufacturer of equipment and accessories for the sport of paintball. For more information, visit www.SmartParts.com
